REVIEWS
KIND WORDS
“The quality of Roy’s work was outstanding! Thank you for your great craftsmanship on returning my deck back to its natural beauty.”
Maria T.
“Working with Roy was the best experience we have ever had working with a professional. Responsive, communicative, stands by his word, has pride in his craftsmanship and will not leave his job until you are 100% satisfied. I can not praise him enough. And did I mention a very keen esthetic sense?”
Ariella B.
“I cannot say enough good things about Roy and his business. He replaced our crumbling/rotten front porch, and the finished work is gorgeous! He picked a beautiful but affordable wood product that looks great with our farmhouse. He was a joy to work with — responsive, friendly, and on top of everything. He passed all permit inspections with flying colors, and was competitive on price. We are so happy with the work and he is the first person we’d call if we ever had another home project! Highly recommend!”
Linda H.
“We were thrilled with the work. Professional. Attention to detail. Courteous. Thank you Roy.”
Ian P.
“I wasn’t looking forward to having to vet someone out for this project, but I was pleasantly surprised to be able to meet and work with Roy. I’m not that experienced in working with contractors, but he made working and communicating with him easy. I highly recommend Custom Woodwork and Design and will use them again in the future.”
Heidi C.
“Roy built us a custom outdoor cat ladder that was way nicer than I had envisioned. He quickly understood the concept and improved upon it. The turnaround was also quite fast. Thank you, Roy!”
Lucinda S.
“I asked Roy to look at my dad’s deck that was rotten and structurally unsound. Previous bids were to tear down and replace which was not in the budget. Roy was able to replace all the rotten beams and planks and make it structurally sound and functional and also replaced a side gate. All quality work and reasonably priced and he was great with my 81 year old dad and kept in contact with me the whole time. Highly recommend!”
J.V.
“Roy completely rebuilt my old deck and added a beautiful pergola to shade my dining room. He was prompt, efficient, professional, tidy, and his work is precise and sturdy. He communicates!! He made suggestions along the way that added to the beauty of the structure such as nailless connectors on the deck boards and a non toxic stain. The finished structure turned out even nicer than I imagined. I would absolutely recommend Roy Pales.”
April K.
“Roy rebuilt a deck on our cottage. He and his team were always on time, conscientious and produced outstanding results and at an affordable price. He gave us some great ideas and options to fit our budget and it turned out beautiful. In addition, he helped us figure out how to move a large wooden arbor and saved our old wisteria from the fumigators.”
Deeanne E.
“We couldn’t be more pleased with Roy and his crew. Working with Roy to design and construct a barn complete with shelving, storage loft, and interior loft access ladder was an absolute pleasure. He communicates well with updates/ideas, he’s honest and transparent with costs, and finished the project within his expected timeline. From the barn itself, to the details inside (including a folding shelf that stores away), we simply couldn’t be more pleased and the final product was exactly as we had envisioned. We will absolutely be using Roy for future projects around and inside our home. Thank you Roy!”
Shea A.
“I recently had a deck built by Roy and his helper Luis. I cannot say enough good things about the experience. His standard of workmanship was excellent, very professional, always pleasant and on time ready to start the day. problems that came up were easily solved. If you want outstanding results you need Roy at Rustic Woodwork and Design. A Real Class Act.”
Carol G.
“I recently had a deck put in my backyard. Roy is a very thoughtful person and takes in all the concerns of his customers. I felt he was meticulous and if he said he was coming at a certain time or date he did. He answers his emails promptly and he is straightforward with his estimates. I felt his estimate for the deck was reasonable compared to other estimates I had received. Unlike some companies who send a Rep to discuss the contract and details and then send over workers to do all the labor, Roy does the work himself. His work is very detail oriented and he seems to really know his craft and take pride in it.
I am very satisfied with the final product.”
Madeleine B.
“Roy did a great job on my decks! My back deck was in poor shape, really needing a good sanding and to be stained. He got all the work done in one day! Turned out great. He even used the stuff I had already bought at the store when I thought I would do it myself. Had two quotes before him and he was far less with much more professionalism. Will use him again for tiger projects going forward!”
Katie C.
“Roy Pales accepted a very challenging project involving the demolition and rebuilding of an elevated deck. He was asked to use materials that were relatively new and with which he had not worked previously. He presented a very reasonable bid considering the demands and magnitude of the project and proceeded to complete the deck with a level of skill and craftsmanship that exceeded our expectations. Because the height of the deck necessitated the use of scissor lifts, Roy and his team were forced to adapt to less than ideal conditions. As often happens with build projects, the projected estimate required revision. Roy did an excellent job communicating this with us throughout the process. Attributes beyond his skill as a craftsman included honesty, integrity and dependability. I would not hesitate to recommend Roy and look forward to working with him and his team in the future.”
Chris R.
“Working with Roy to design and construct custom shelving my garage/carport was a terrific experience. He is responsive, organized, highly-skilled in his craft. Roy offered several design options to suit our needs and collaborated with us on making the best decision within our desired price range. It is clear that he has a passion for what he does. His positive outlook and calm demeanor really make an impact in the overall experience of working with him. We are very happy with the quality of our new carport shelves and cannot wait to work with Roy and his team again on our future projects.”
Dan L.